NEW CLIENTS, BEGIN HERE
Your first visit is a foundation—not a formality.
Every new-client experience begins with time to understand your hair beyond the finished style.
We’ll discuss your history, current routine, concerns and goals before assessing what your hair needs now. From there, your service may include professional cleansing, treatment, shaping, styling and practical guidance for maintaining your results at home.
Choose Your Starting Point
Signature Silk Press or Precision Cut Experience
Best for:
First-time guests who are looking for standard, professional maintenance, healthy-hair support and a polished finish without a major transformation or immediate hair concerns.
Your appointment includes a thoughtful hair and scalp assessment, professional cleansing and treatment, styling, and personalized guidance to help you care for your hair between visits.
Healthy Hair Reset
Best for:
Guests experiencing breakage, excessive dryness, shedding, damaged hair, heavy tangling, matting or an extended period without professional care.
This extended appointment allows additional time to understand your hair’s current condition, address its immediate needs and begin building a healthier, more manageable maintenance plan.
Consultation First
Best for:
Guests considering long-wear or custom extension work, significant color changes, corrective work or another major transformation.
Your consultation gives us time to discuss your goals, hair history, recommended services, maintenance expectations and investment before scheduling the full appointment. Together, we’ll determine the most supportive next step for your hair.
NOT SURE WHERE TO START?
Choose a New Client Hair Care Session if your hair is generally manageable and you’re ready to establish a professional maintenance routine with a new stylist.
Choose the Healthy Hair Reset if your hair needs additional time, detangling or focused attention before regular maintenance can begin.
Begin with a Consultation if you’re considering extensions, color, corrective work or a significant change.
Still unsure? Email support@chelseajaehair.com before booking. I’ll be happy to help you choose the appointment that best supports your hair and your goals.
WHAT TO EXPECT
This is a collaborative beginning. You’ll leave with a finished style, a clearer understanding of your hair and recommendations designed for your real routine—not an unrealistic list of rules.
Rooted in care. Made personal from the start.
BEFORE BOOKING
NEW CLIENT REQUIREMENT
All first-time guests—and returning guests who have not visited within the past three months—should begin with the appropriate New Client service. This allows enough time for an updated assessment, personalized care and a comfortable, unhurried experience.
APPOINTMENT TIMING
Service durations are estimates and may vary depending on your hair’s density, length and condition. To give your appointment the time and attention it deserves, please avoid scheduling time-sensitive commitments immediately afterward.
HOW TO ARRIVE
Please arrive with your previous style completely removed and your hair reasonably detangled. Additional time or fees may be required for excessive tangling, matting, buildup or style removal. If your hair requires more preparation than the scheduled appointment allows, your service may need to be adjusted or rescheduled.
AGE REQUIREMENTS
Most services are available to guests age 16 and older. Color, chemical and extension services are reserved for guests age 18 and older.
DEPOSITS AND CANCELLATIONS
A non-refundable deposit may be required to reserve your appointment. If you need to cancel or reschedule, please provide at least 48 hours’ notice. Late changes and missed appointments may result in additional fees.
By scheduling your appointment, you confirm that you have reviewed and agreed to the Chelsea Jae Hair booking policies.