SCHEDULE YOUR APPOINTMENT
CHOOSE YOUR PATH TO THE CHAIR.
Appointments are offered year-round in Philadelphia, with select residency dates in the DMV.
Choose the booking path that reflects your client status, location and current hair needs.
New Clients
Begin with a thoughtfully structured first appointment designed to assess your hair and establish the right care plan.
Returning Clients
For established guests continuing their regular Chelsea Jae Hair maintenance routine.
DMV Residencies
Review upcoming dates, available services and booking information for the DC Metro area.
Consultations
Begin here for premium extensions, major color changes, corrective work and certain specialty services.
BEFORE YOU RESERVE
Please review the complete Booking Policy before scheduling. By booking, you acknowledge and agree to the policies, timing and preparation requirements associated with your appointment.
Calendar Releases
Philadelphia Calendar
The public appointment calendar opens on the 28th of each month at noon for the following month. Appointments are limited and advance booking is encouraged.
DMV Calendar
DMV services are offered during select residency dates. Visit the Residencies page for upcoming announcements, priority access and waitlist information.
Before Booking
NEW CLIENT REQUIREMENT
All first-time guests—and returning guests who have not visited within the past three months—should begin with the appropriate New Client service. This allows enough time for an updated assessment, personalized care and a comfortable, unhurried experience.
APPOINTMENT TIMING
Service durations are estimates and may vary depending on your hair’s density, length and condition. To give your appointment the time and attention it deserves, please avoid scheduling time-sensitive commitments immediately afterward.
HOW TO ARRIVE
Please arrive with your previous style completely removed and your hair reasonably detangled. Additional time or fees may be required for excessive tangling, matting, buildup or style removal. If your hair requires more preparation than the scheduled appointment allows, your service may need to be adjusted or rescheduled.
AGE REQUIREMENTS
Most services are available to guests age 16 and older. Color, chemical and extension services are reserved for guests age 18 and older.
DEPOSITS AND CANCELLATIONS
A non-refundable deposit may be required to reserve your appointment. If you need to cancel or reschedule, please provide at least 48 hours’ notice. Late changes and missed appointments may result in additional fees.
By scheduling your appointment, you confirm that you have reviewed and agreed to the Chelsea Jae Hair booking policies.
Frequently Asked Questions
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First-time guests should book a New Client Hair Care Session or Healthy Hair Reset.
Choose the New Client Hair Care Session for manageable hair needing maintenance, healthy-hair support or polished styling.
Choose the Healthy Hair Reset for breakage, excessive dryness, shedding, matting, heavy tangling or an extended period without professional care.
See the New Client Appointments page for guidance.
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Guests not seen within the past three months should book the appropriate New Client service for an updated assessment and adequate appointment time.
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DMV appointments are offered only during select residencies and are unavailable through the regular Philadelphia calendar.
See the Residencies page for dates, services and booking or waitlist information. Additional cities may be announced.
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Consultations are required before premium extensions, major color changes, chemical services, corrective work and certain transformations.
We’ll review your hair history, desired result, recommended service, maintenance and estimated investment. Approved specialty appointments may then be scheduled manually.
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The public Philadelphia calendar generally opens on the 28th at noon for the following month. Availability is limited, so advance booking is recommended.
Members receive earlier access based on membership tier.
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The calendar may not be open yet or may be full.
If available, join the waitlist with your most flexible availability. Waitlist placement does not guarantee an appointment; you’ll be contacted if a suitable opening becomes available.
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Arrive with your previous style removed and hair reasonably detangled unless your service states otherwise.
Additional time or fees may apply for excessive tangling, matting, buildup or style removal. If preparation exceeds the reserved time, your service may be adjusted or rescheduled.
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Final payment is due at service completion. Cash, Cash App, Apple Pay and Tap to Pay are accepted. Digital payments may include a 3% processing fee.
Qualifying services and retail purchases of $400 or more may qualify for Affirm, Klarna or Afterpay, subject to approval.