Client Policies & Booking Terms

Effective Date: August 25, 2026

These policies help protect your appointment time and ensure that every Chelsea Jae Hair experience remains thoughtful, comfortable, and professionally prepared.

Please review the applicable terms before scheduling. By reserving an appointment, purchasing a service or submitting a deposit, you acknowledge and agree to the policies in effect at that time.

  • All appointments must be scheduled through the official Chelsea Jae Hair booking system or arranged directly when manual scheduling is required.

    Please review the service description and requirements before reserving your appointment. If you select an incorrect service or do not complete a required consultation, your appointment may be adjusted or cancelled when the necessary timing or preparation has not been reserved.

    Appointments are reserved for the person named on the booking and may not be transferred to another guest without advance approval.

    If you’re unsure what to schedule, please review the New Client Appointments, Services and Extensions pages or email support@chelseajaehair.com before booking.

  • All first-time guests should begin with the appropriate New Client service.

    Returning guests who have not visited within the past three months must also begin with a New Client Hair Care Session or Healthy Hair Reset. This allows sufficient time for an updated assessment and ensures that your appointment reflects your hair’s current condition and needs.

    Returning Client services are reserved for established guests maintaining a consistent appointment routine.

  • Most Chelsea Jae Hair services are available to guests age 16 and older.

    Color, chemical, corrective and premium extension services are reserved for guests age 18 and older. Any exception must be discussed and approved before booking.

    Clients must be able to sit independently and participate appropriately throughout the complete service.

  • A consultation may be required before scheduling:

    • Premium extensions

    • Significant color changes

    • Corrective color or corrective hair care

    • Chemical services

    • Major transformations

    • Certain specialty or hair-included services

    Consultations allow time to review your hair history, desired result, recommended service, maintenance expectations and estimated investment.

    Completing a consultation does not guarantee approval for every requested service. Recommendations will be based on your hair’s condition, compatibility, maintenance needs and the ability to complete the service safely.

    Approved specialty appointments may be scheduled manually following the consultation.

  • Chelsea Jae Hair may supply or recommend the hair used for premium extensions, including microlinks, I-tips, tape-ins, braidless installs and other specialty methods.

    Any client-supplied hair must be reviewed and approved before the installation appointment. Hair that has not been approved may not be installed.

    Extension appointments may require a service deposit, hair deposit or both. Deposits associated with ordered hair, custom preparation or reserved installation time are non-refundable.

    Results, longevity and maintenance cannot be guaranteed when outside hair, products or services have not been approved.

  • Please follow the preparation instructions included in your service description and appointment confirmation.

    Unless otherwise stated, arrive with:

    • Your previous style completely removed

    • Your hair reasonably detangled

    • No excessive buildup or heavy oils

    • Any requested extension hair or materials approved and ready

    Additional time or fees may apply when excessive detangling, matting, buildup, takedown or other preparation is required.

    If the preparation needed exceeds the time reserved, your service may be modified, shortened or rescheduled. Your deposit may be forfeited when the original appointment cannot proceed because service requirements were not followed.

  • A non-refundable deposit may be required to reserve your appointment. Unless otherwise stated, the deposit will be applied toward your final service balance.

    Final payment is due at the completion of your appointment.

    Accepted payment methods include:

    • Exact cash

    • Cash App

    • Apple Pay

    • Tap to Pay

    Eligible digital transactions may include a processing fee of up to 3%, disclosed before payment is completed.

    Qualifying services and retail purchases of $400 or more may be eligible for payment options through providers such as Affirm, Klarna or Afterpay. Financing is subject to provider approval and the terms displayed at checkout.

    Outstanding balances, cancellation fees or other approved charges must be resolved before another appointment can be scheduled.

  • Standard appointments require at least 48 hours’ notice when cancelling or rescheduling.

    The following appointments require at least 72 hours’ notice:

    • Color and corrective services

    • Premium extensions

    • Hair-included services

    • Certain specialty appointments

    • DMV and other travel residency appointments

    Changes made outside the required notice period may result in forfeiture of the deposit and a cancellation fee of up to 50% of the scheduled service total.

    Same-day cancellations are considered late cancellations. Repeated cancellations or rescheduling requests may affect future booking privileges.

    When available, please use the change or cancellation link in your confirmation email. A new deposit may be required before rescheduling.

  • An appointment is considered a no-show when a guest does not arrive and has not provided notice.

    No-shows will forfeit any deposit and may be charged up to 75% of the scheduled service total.

    Future booking privileges may be limited or declined following a no-show, repeated late cancellations or unresolved appointment fees.

  • Please arrive on time, but no more than 10 minutes before your scheduled appointment unless instructed otherwise.

    A 15-minute courtesy window is provided. If you arrive late, your service may be shortened or modified to protect the appointments scheduled afterward.

    Arrivals of 30 minutes or more may require cancellation or rescheduling. The deposit may be forfeited, and a late-cancellation fee may apply.

    Service durations are estimates rather than guaranteed completion times. Timing may change based on hair density, length, condition, detangling needs, service additions or product processing.

    Please avoid scheduling time-sensitive commitments immediately after your appointment.

  • Chelsea Jae Hair provides a calm, focused and professionally maintained appointment environment.

    Only the client receiving a scheduled service may attend. Please do not bring additional guests or children unless an accommodation has been approved in advance.

    Phones, tablets and laptops are welcome when they do not interfere with the service. Headphones are required for calls, music, videos and virtual meetings.

    You may be asked to pause a call, meeting or other activity when access to your hair, head positioning or attention is required.

    Please limit personal belongings to what you can keep safely within your designated area. Chelsea Jae Hair is not responsible for belongings that are lost, damaged or left behind.

    Studio access, parking and arrival instructions will be provided in your appointment communications. Please review those messages before arriving.

  • Please reschedule if you are feeling unwell, experiencing symptoms of a contagious illness or have recently been exposed to a contagious condition.

    Notify Chelsea Jae Hair before your appointment of any:

    • Allergies or product sensitivities

    • Active scalp irritation, sores or infections

    • Suspected lice or contagious scalp conditions

    • Medical conditions or accommodations affecting your service

    • Recent chemical, color or extension services

    • Medications or treatments that may affect the hair or scalp

    A service may be modified, postponed or declined when proceeding could compromise your hair, scalp, health or safety.

    Chelsea Jae Hair cannot be responsible for adverse results related to conditions, chemical history, outside services or sensitivities that were not disclosed before the service.

  • Professional recommendations are based on your hair’s condition, integrity and realistic service timing.

    If your requested result cannot be completed safely or within the reserved appointment, an alternative service or future plan may be recommended.

    Choosing not to proceed with the professionally recommended alternative does not automatically make the deposit or completed preparation refundable.

  • If you have a concern about your completed service, contact Chelsea Jae Hair within 48–72 hours and include clear photographs when appropriate.

    Completed services are non-refundable. However, a reasonable adjustment may be considered after the concern has been reviewed.

    Complimentary adjustments:

    • Must relate directly to the original service

    • Must be requested within the stated review period

    • Must be completed within the timeframe provided

    • Do not include a change of mind or a request for a different result

    Adjustments may not be available when the concern results from improper home care, failure to follow maintenance instructions, unapproved products, client-supplied hair, outside services or changes made by another stylist.

  • DMV and other travel residencies are limited engagements with separate dates, locations and availability.

    Residency policies include the following:

    • A residency appointment does not guarantee future availability in that city.

    • Waitlist placement does not reserve or guarantee an appointment.

    • At least 72 hours’ notice is required for cancellations or changes.

    • Deposits remain non-refundable.

    • Appointment transfers between Philadelphia and residency locations are not guaranteed.

    • Rescheduling may be limited once a residency has ended.

    • Location, parking and arrival instructions may differ by city.

    Chelsea Jae Hair may adjust residency timing or location when travel disruptions, emergencies or circumstances outside reasonable control affect the scheduled engagement. Impacted guests will receive updated instructions or available options directly.

    Additional cities may be announced as travel dates become available.

  • Memberships, subscriptions, packages, prepaid credits and gift certificates are governed by the terms presented at purchase.

    Separate terms may address:

    • Billing and cancellation

    • Booking access

    • Eligible services

    • Credit values and redemption

    • Expiration dates

    • Discounts and exclusions

    • Unused benefits

    Memberships, packages and prepaid credits are non-refundable, non-transferable and may not be shared unless otherwise stated. Unused credits have no cash value.

  • Before-and-after photographs or service content may be requested for educational, portfolio or marketing purposes.

    You may decline identifiable photography or video. Any separate consent selection provided during booking or intake will be respected.

    Declining marketing content will not affect the quality of your service.

  • Please provide an accurate email address and mobile number when booking.

    Confirmations, reminders, preparation instructions, location details, parking information and schedule updates are delivered electronically.

    You are responsible for reviewing appointment communications and contacting Chelsea Jae Hair if you do not receive the expected confirmation or instructions.

    For assistance, email support@chelseajaehair.com. Please allow up to 24–48 business hours for a response.

  • By booking, submitting a deposit or completing a purchase, you confirm that you have reviewed and accepted the applicable Chelsea Jae Hair policies.

    Policies may be updated as services, locations and business needs change. The terms presented when your appointment or purchase is completed will apply unless an updated agreement is provided.

    Thank you for respecting these policies and the time reserved for your experience.