ENROLLMENT QUESTIONS

2027 enrollment will open later this fall. Current members will receive renewal access first, followed by the 2027 Priority List. Public enrollment will open afterward if memberships remain available.

Joining the Priority List does not reserve or guarantee a membership. It gives you the opportunity to review the complete membership guide and enroll before availability is released publicly.

Your ideal membership depends on how frequently you prefer professional maintenance:

Core is best for seasonal care with approximately four visits per year.

Signature is designed for clients who prefer maintenance approximately every six to eight weeks.

Prestige provides the most consistent care, with approximately one visit per month.

If you’re unsure, join the Priority List and select “I’m not sure yet.” Additional guidance will be provided before enrollment.

Membership credits apply toward eligible services included within your specific plan. If you select a premium, specialty or luxury service that exceeds your credit value, the credit may be applied toward the total and the remaining balance will be due.

Eligible services, credit values and exclusions will be outlined in the membership guide and terms before checkout.

Members receive earlier access to the appointment calendar based on their tier:

Prestige members may plan up to eight weeks ahead.

Signature members may plan up to six weeks ahead.

Core members may plan approximately four weeks ahead.

Priority access provides more opportunities to secure preferred appointments, but it does not guarantee a specific date or time. All appointments remain subject to availability.

Credits remain available throughout your active membership term. Unused credits expire at the end of the stated term and do not roll over into a new membership year or carry a cash value.

Yes. Members receive tier-based savings on additional eligible services and retail purchases. Certain premium services, extension hair, color products, outside purchases, packages or special offers may be excluded or subject to separate credit limits.

New and returning clients may join the Priority List. Depending on your service interests, hair history or goals, you may be asked to complete a consultation before scheduling certain color, extension or specialty services.

Signature and Prestige memberships are available through in-house subscription payment options. Additional financing options may also be available through third-party providers such as Affirm and Klarna. Please inquire directly at support@chelseajaehair.com.

Choosing a payment plan does not change the length or expiration date of the membership term.

Membership purchases and payments are non-refundable and cannot be transferred or shared with another person. If you have a recurring membership and choose to cancel, future billing will stop according to the cancellation terms, while benefits remain active through the applicable paid period. Unused credits must be redeemed while the membership is active and do not have a cash value.

Within 48–72 hours of purchase, you’ll receive a personalized onboarding email with your membership details, certificate code, booking instructions, private booking access and directions for entering the Healthy Hair Club Member Lounge.

Healthy Hair Club enrollment is offered during designated enrollment periods. A limited mid-year enrollment may be announced if space becomes available, but it is not guaranteed. Joining the Priority List is the best way to receive future availability announcements.

For membership assistance, email support@chelseajaehair.com. I’m happy to help you understand the available options before enrollment.